Marksafety - Client Working Agreement
Marksafety - Client Working Agreement
A Mentoring/Coaching relationship is not a typical consultant hire This brief agreement aims to set expectations and help avoid frustration or misunderstanding. Full terms & conditions are available at marksafety.co.uk. Clients must be aware of the coaching and Mentoring role. Marksafety cannot offer any result based or legal qualitative or quantitative guarantees for Coaching or Mentoring.
Marksafety work with small UK based businesses developing individuals to form habits and use tools that enable you, the client to manage your own basic Health and Safety in a sustainable way. Marksafety does not relieve you, the client of any legal responsibility by managing safety or carrying out work on your behalf. Marksafety will assist you, the client to identify needs, explore options in principle and help review/progress actions with you. Marksafety does not accept responsibility for any action taken (or not taken) as a direct or indirect result of our coaching.
A coach facilitates a consented conversation and may:
- Ask questions.
- Discuss principles.
- Provide feedback.
- Increase general awareness.
- Review and/or progress plans.
- Direct clients to further guidance.
- Hold clients accountable.
- Help develop tools/templates.
Marksafety promises to be professional and ethical, providing empowering assistance and acting in a clients best interest at all times. Marksafety retains the right to refuse service on matters that are not within competence, ethical parameters or where we feel requests fall outside of the Coaching/Mentoring remit.
The recognised method to obtain coaching/support will be through scheduled 45 minute phone/video call consultations requested by you, the client. Site visits may be available charges start from 1 hour plus travel and expenses. Except in exceptional cases, any appointments not rearranged/cancelled at least 24hrs prior will be chargeable.
TOOLS & DOCUMENTS
Tools/documentation issued by Marksafety are for development/mentoring purposes and are not endorsed by any body or guarantee statutory compliance. Any documentation is to be seen as "a first draft", to be developed, adopted and implemented by you, the client. Tools/templates always remain intellectual property of Marksafety.
As the majority of our coaching is provided remotely / digitally, it expected that clients will have access to and reasonable skill sets to use a computer with internet access. Marksafety accept no liability for loss or issues caused by third party apps / software used by clients to receive Marksafety services.
Mentoring or Coaching subscriptions run from the 1st of each month £125 is payable by monthly direct debit (£125 Joining fee also applies). 1 Months written notice and £125 is required to stop subscription, failing to pay the monthly fee will also automatically cancel membership and any outstanding money owed will be invoiced. Marksafety will work with the business director and one other nominated business contact. Additional services outside of subscription scope will be chargeable at Manksafety standard rates of £60/hour including travel and expenses.
Monthly subscription includes:
- Use of Marksafety Limited as business named "Competent Person" or "Health & Safety Coach"
- Access to quick principled “advice” or guidance by phone, email or Whats app group (Subject to fair use policy).
- Access to online generic tools, shared document templates and periodic newsletters/email communications.
- Opportunity to schedule a 45 minute coaching consultation with your mentor each month.
- Additional 45 minute coaching consultation in event of a formal claim, enforcement action or RIDDOR incident.
- Annual safety policy review and discounted additional consultations, support or training subject to availability.
Clients are expected to independently review and adopt documents prior to use, this also includes subsequent reviews, communicating and implementing them as necessary. Clients are responsible for reviewing and maintaining documents such as training matrix and safety records (diary) on a constant/monthly basis. Your included consultation may be used to support you doing this to some degree.
FAIR USE POLICY
Fair use is about being respectful of the coaching support model. Our time is shared serving multiple clients meaning availability and delivery may be dependent on demand and some scheduling / planning is required from clients for maximum benefit and efficiency. All services are subject to availability. Scheduled time should allow sufficient time for preparation and/or travel if needed. Where possible contact will be during practice hours unless an emergency or otherwise agreed. Included time cannot be carried over, combined or extended. Refunds of waving of fees in "Exceptional circumstances" will be judged at Marksaftey's digression on merit. Please note our terms and conditions may be reviewed and change from time to time without prior notice. If unsure or have any concerns please make this known in writing to Marksafety.
By using our service you accept this agreement and understand the concept of Coaching and Mentoring is about educating, engaging, empowering and enabling you in principle to manage your own Health and Safety and that the business is always ultimately responsible and accountable for Health and Safety management and compliance.